BG SmartVMA™ is a value-added program offered by BG to help dealerships and automotive shops be more productive. But what does that mean? The VMA stands for Virtual Maintenance Advisor; so basically, SmartVMA™ is a maintenance advisor for automotive shops.
SmartVMA™ integrates with existing Dealer Management Software technology and recommends necessary vehicle maintenance services based on make, mileage, history and inspection.
This powerful and revolutionary user interface can be used on workstations and mobile devices anywhere in the service department and includes the following features:
Customer greeting and write up at the vehicle
Customer file information updated at the vehicle
Comprehensive service history view
Lifetime BG Protection Plan management
Consumer education videos
Electronic signature capture on repair order
Follow-up and reminder system
Vehicle make-specific multi-point inspections
Electronic menu presentation based on VIN
Shops that employ BG SmartVMA™ can expect the following benefits:
Greater customer retention through unique followup features
Customer loyalty through education on the benefits of proper maintenance
Standardized processes with the measurement tools in place to ensure continuous improvement